Refund Policy
Last Updated: [March-2025]
At FadedOwl, customer satisfaction is our priority. However, due to the nature of our products, we have strict refund and return policies. Please read the following policy carefully before making a purchase.
1. No Refunds for Change of Mind
1: We do not offer refunds if you change your mind after purchasing.
2: All sales are final once an order is placed.
2. Eligibility for Refunds & Replacements
Refunds or replacements will only be issued under the following conditions:
1: The product arrived damaged or defective.
2: You received the wrong item in your order.
To qualify for a refund or replacement, you must:
1: Contact us within [1-2] days of receiving the product.
2: Provide clear photos or videos as proof of the issue.
3. Non-Refundable Items
The following items are not eligible for refunds or exchanges:
1:Opened or used products.
2:E-juices, vape liquids, or any consumable items.
3: Detox products (for safety and hygiene reasons).
4: Discounted or clearance items.
4. Return Process
If your refund or replacement request is approved:
1: We will provide return instructions via email.
2: You must return the product in its original packaging, unused and unopened.
3: The customer is responsible for return shipping costs unless the issue was due to our error.
5. Refund Processing
1: Approved refunds will be processed within [2-3] business days to your original payment method.
2: Shipping charges are non-refundable.
6. Lost or Stolen Packages
FadedOwl is not responsible for lost or stolen packages once marked as delivered by the shipping carrier. Please contact the carrier for assistance in such cases.
7. Changes to This Policy
FadedOwl reserves the right to update this Refund Policy at any time. The latest version will always be available on our website.